Returns & Refunds Policy
Our returns and refunds policy is in line with both the distant selling regulations and the consumer credit act 1974
Returning good purchased on-line or over the phone: Notification from the purchaser must be received by us via email or letter within 7 working days of receiving the good stating they wish to cancel the order. The goods must then be returned to us at the purchaser’s expense. Once the goods have be received, checked and verified to the condition in relation to that went dispatched, A full refund (including the initial postage) will be issued. Please note that all labels must still be attached to the item/items.
Returning faulty goods: Faulty goods may be returned for a full refund within a 12 month period from date of purchase. The purchaser must provide poof of purchase. We will issue a refund once we are satisfied the goods are faulty. We have the right to forward potential faulty goods to the original manufacturer/supplier for further investigation/examination. If found to be faulty, a full refund will be issued. If no fault can be found the vendor will be liable for collection or the cost of return of goods from us. This will particularly apply to tents and inflatable goods.
When purchases are made from our store (face to face) customers are not entitled to a refund if they decide they do not want or, are unhappy with their purchase. If your item is a gift, or there is any other reason why you may wish to return it, please ask a member of staff prior to purchase.